Hello!
We’d like to ask you a few quick questions to help us better understand our customers' vehicle maintenance habits and how we can improve our DIY repair products for you.
How old is the vehicle you work on most frequently?
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0-5 years
6-10 years
11-15 years
16-20 years
21+ years
What types of repairs or maintenance do you usually do on your own? (Select all that apply)
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Basic routine maintenance: (oil changes, filters, wipers, fluids)
Intermediate repairs: (battery replacement, spark plugs, pads, rotors, calipers)
Advanced repairs: (engine rebuilding, suspension calibration, electrical wiring)
Professional assistance: (I let the professionals take care of my repairs/maintenance)
When working on your vehicle, how confident are you in knowing what steps to follow?
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Very confident – I can handle most repairs if I have clear guidance
Somewhat confident – I can do basic tasks, but bigger jobs feel risky
Not very confident – I usually need step-by-step help
Not confident at all – I prefer not to risk making a mistake
What usually holds you back from doing more repairs yourself? (Select all that apply)
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I don’t know what tools or parts I’ll need ahead of time
Diagnosing the real problem is hard without help
I worry about making mistakes or doing it wrong
I don’t trust most of the online advice I find
I don’t have a good place or time to work on my car
Other
If a Haynes manual could guide you through a repair with confidence, would you be more likely to do it yourself?
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Absolutely - having expert guidance would make all the difference
Possibly - it would help me take on more repairs
Not really - I prefer leaving repairs to a mechanic
No - even with instructions, I'm not comfortable doing repairs
Where do you usually shop for automotive parts? (Select all that apply)
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Auto retailer (in-store or online)
Amazon
RockAuto
A trusted local parts store
I don't shop for automotive parts
Other
Would you be interested if an auto parts retailer provided step-by-step instructions for the task you want to complete?
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Absolutely - It would make my task easier and make me more of a loyal customer knowing they have this to offer
Nice to Have - It would be an added bonus that I can get what I need all in a 1 stop shop
Indifferent - I could take it or leave it depending on price
Not interested - I know what I am doing
What would you expect to pay for a high-quality version of the product or service described above?
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$5 or less
$10
$15
$20+
If an auto parts retailer offered a digital DIY repair guide covering the most common repair and maintenance tasks, would you consider purchasing it for your specific vehicle?
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Definitely - I want to make this as easy as possible for myself. I can get everything I need in one place
I’d be interested - I would want to check it out and look at the features and benefits before purchasing
Not really - I get my information from other outlets currently
No thanks - I do not see this as a value to me
Would you consider buying a Haynes manual if it included both a printed copy and digital access for your phone or tablet?
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Yes - that combination would be very convenient
Maybe - I like the idea but would like to try it first
No - I don't see myself using this format
If you saw a QR code on a product display or packaging that let you preview Haynes manual content specific to your vehicle, would you scan it?
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Yes - I like to see what I'm buying before I commit
Maybe - if I had time or was considering a repair
No - I wouldn't be interested in a preview
What would make you feel more confident or motivated to purchase a repair manual?
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We love finding out more about our DIYers! Please tick below if you're interested in taking part in any future Haynes research?
Yes
No thanks - not this time around!
Submit survey