Welcome!
Thank you for taking the time to fill in a 5 minute survey to help us improve our existing and future DIY products. We really appreciate it!
1. Firstly, let's talk about your vehicle repairs.
How old is the vehicle you most frequently work on?
0-5 years
6-12 years
13-20 years
21+ years
When did you acquire/purchase this vehicle?
0-2 years ago
2-5 years ago
5-10 years ago
10+ years ago
How often do you work on your vehicle(s)
Very Frequently (a few times a week)
Frequently (once a week)
When I have time (once a month)
Rarely (a couple of times a year)
Which of these common DIY tasks would you benefit most from vehicle-specific, step-by-step guidance to help you feel confident completing them? (Click all that apply)
Brake/Rotor replacement
Driveshaft replacement
Spark plug/coil replacement
Alternator or starter motor replacement
Headlight/bulb replacement
Suspension replacement
Engine belt or timing jobs
Fuel or emissions systems
Oil/Fluid changes
Cabin/Air filter changes
Battery replacement
Fuse replacement
Which is your most commonly used retailer/supplier for parts and consumables to perform DIY tasks on your vehicle
National Stores (e.g. Autozone, O'Reillys, Advance Auto Parts etc.)
Marketplaces (e.g. Amazon, Ebay)
Online Stores (e.g. RockAuto, 1A Auto, Parts Geek etc.)
Generalist Stores (e.g. Walmart)
Locally-owned Independents (perhaps with specialist knowledge or service)
How well does your preferred retailer/supplier of parts provide the vehicle specific DIY knowledge needed to confidently complete tasks on your vehicle?
Above expectations
Meets expectations
Below expectations
If high quality, vehicle-specific DIY repair guidance could be purchased from a parts retailer, which of the following would you be more likely do? (Select all that apply)
Attempt more complex DIY tasks
Purchase higher-quality or more specialized parts
Rely less on independent online resources (e.g. YouTube)
Switch to that retailer for most or all of parts needs
2. On average, our manual owners claim they save $3,993 performing DIY per year.
How much do you think you could save per year by doing your own repair and maintenance?
How much on average do you typically spend on auto parts per year?
If you had to rely on a mechanic for all repairs, how much would you expect to spend annually on parts and labor?
3. In the following section we talk about YouTube or similar online resources (if you do not use YouTube resources, feel free to skip to the next section)
How risky do you believe it to rely solely on YouTube videos for guidance when performing a DIY task on your specific vehicle?
Very Risky
Somewhat Risky
Somewhat Safe
Very Safe
Which sources of vehicle specific, step by step instructions do you trust to give you the confidence to complete a DIY task for your vehicle?
Extremely Reliable
Reliable
Unreliable
Extremely Unreliable
A repair manual from a known DIY brand (e.g. Haynes, Clymer, Chilton)
YouTube
OEM Factory Manual
Online DIY forum
Friend or Family
Mechanic
Have you ever followed a Youtube video for a vehicle repair that turned out to be inaccurate or incomplete for your vehicle?
Yes
No
When watching YouTube repair videos, how often do you feel the information skips important steps?
Often - key steps are left out especially in complex repairs
Occasionally - but I can figure it out
Rarely - most videos are detailed enough
How concerned are you that YouTube videos may leave out important safety precautions
Very Concerned
Concerned
Not Concerned
When relying on Youtube videos, how important is it to find vehicle-specific instructions?
Very Important
Somewhat Important
Not Important
4. To what extent do you agree with the following statements? (1= Strongly Disagree, 10= Strongly Agree)
'Having reliable vehicle-specific DIY instructions for my vehicle is critical for me to have the confidence to perform DIY successfully'
1
2
3
4
5
6
7
8
9
10
'I would be interested in vehicle-specific DIY instructions for the specific DIY task if they were located next to, or near the parts or consumables I needed for that specific DIY task'
1
2
3
4
5
6
7
8
9
10
'Seeing a Haynes, Chilton or Clymer repair manual or QR code preview while shopping for parts make me more likely to complete the parts purchase'
1
2
3
4
5
6
7
8
9
10
5. We're almost there! Imagine you want to perform a DIY task e.g. oil change, brake repair, filter change, etc.
What price would you expect to pay for a specific single job repair manual to help with that specific task?
What price would be too high for a specific single job repair manual to help with that specific task?
What price would be too cheap for a specific single job repair manual to help with that specific task?
6. And finally...
Have you ever purchased a part but returned it because the installation seemed too difficult once you got home?
Yes
No
What frustrates you most about taking your vehicle to a professional repair shop? (Select all that apply)
High labor costs
Long wait times
Lack of transparency
I'd prefer to understand and fix it myself
I've had poor experiences in the past
None of above / N/A
How much time do you believe you save by doing a vehicle repair yourself instead of going to a repair shop
1-2 Hours
3-5 Hours
6-10 Hours
11+ Hours
I don't feel like I save time
Have you ever paid for a repair you later realized you could have done yourself with the right instructions or manual?
Yes
No
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